Every Question We’re Asked, Answered

We’re a multi-carrier agency: your exact address is qualified and priced across several Tier 1 fiber networks, the carriers compete, and you get the winning number. Agents are compensated by carriers, so you never pay a markup over going direct. Our lowest-price promise backs it — bring a lower qualified quote for the same service and term and we’ll beat it.

DIA is a fiber connection reserved exclusively for your business: guaranteed symmetrical bandwidth from 100 Mbps to 100 Gbps, backed by a written SLA covering 99.99% uptime, latency, packet delivery, and repair time. Unlike shared broadband, your speed never depends on what the neighbors are doing.

Shared fiber delivers fiber-grade speeds over infrastructure shared with other subscribers at broadband-style prices, with best-effort support. Dedicated fiber reserves the full bandwidth for you alone and adds a contractual SLA. Growing teams often start on shared fiber and upgrade to DIA as the stakes rise.

Because sometimes it’s the right answer. Coax is the honest budget option for very small offices and the smartest low-cost backup circuit under a fiber connection, since it typically enters the building on a physically different path.

Lit (on-net) buildings typically install in 2–4 weeks — most of that is landlord and riser paperwork, which we handle. Buildings requiring construction usually take 60–90 days, quoted in writing before you commit. Shared fiber and coax often turn up within days.

Yes — Manhattan, Brooklyn, Queens, the Bronx, and Staten Island, plus the New Jersey metro area for multi-site clients. Availability is qualified per exact address across every carrier partner serving your block.

It allows roughly 4.4 minutes of downtime per month and contractually commits the carrier to measurable targets for uptime, latency, and packet delivery, defined repair windows, and service credits when targets are missed.

Absolutely — most SMB clients do. One install, one invoice, one renewal calendar, one agent, and our lowest-price promise applies across the whole bundle.

A complete cloud phone system — desk phones, mobile apps, auto attendants, ring groups, and voicemail-to-email — with no on-site PBX hardware to maintain, at one predictable per-seat price.

If downtime costs you real money, yes. The standard design is a fiber primary with a coax or fixed-wireless backup on a physically diverse path, tied together with SD-WAN for automatic sub-second failover.

Dark fiber is a lease of the physical glass strands themselves — you supply the optics and light the fiber, so capacity scales with your equipment rather than a per-Mbps bill. It suits hospitals, universities, trading firms, carriers, and anyone who wants total control of their network path.

A dedicated optical channel (10G, 100G, or 400G) on carrier glass with deterministic latency and full line-rate capacity — the standard transport for data center interconnect, trading, and media transfer.

SD-WAN puts intelligence at each site’s edge: multiple circuits run simultaneously, applications are steered down the best path in real time, and failures heal in under a second. If you have multiple locations or can’t afford an internet blip, it’s worth pricing.

Yes — volumetric attacks are scrubbed upstream in the carrier network before they reach your circuit, paired with managed next-gen firewalls at your edge and a 24/7 SOC watching telemetry.

Yes — wholesale Tier 1 transit with BGP and IPv4/IPv6 in NYC’s carrier hotels, billed on commit or 95th-percentile burst, priced across multiple networks at current market rates.

Yes — AWS Direct Connect, Azure ExpressRoute, and Google Cloud Interconnect, with the access circuit and cross-connects designed and priced as one path. Traffic bypasses the public internet entirely.

We price racks, cages, and suites across multiple NY/NJ data centers the same way we price circuits — competing facilities, one comparison, plus the connectivity back to your offices on coordinated terms.

Yes — it’s policy. If we price your address across the market and your existing contract genuinely wins, we say so plainly and set a reminder to re-shop it at renewal.

Your dedicated account agent — every FiberX account is managed start to finish by Phil, who quotes the building, walks the riser, coordinates the install, and answers the phone afterward. One person, accountable for everything.

Three ways, all free: the 60-second wizard on any page, a call or text to (347) 870-0965, or an email to info@fiberxinternet.com with your address and what you need. Real numbers usually come back the same day.

Happily — many of our accounts arrive through the client’s IT partner. We quote through you, keep you in every conversation, and never go around the relationship.

We calendar every client’s renewal, re-run the carrier market against the incumbent rate before the date, and either negotiate it down or move you to the better option. Renewals are where the agency model saves the most.

Yes — for multi-site clients we extend the same multi-carrier model across the NJ metro: Jersey City, Newark, Hoboken, Secaucus, and the data-center corridor.

None, ever. Quotes, renewal checks, and design conversations are free — carriers compensate us only when you choose to order through FiberX.